The 5-step enhanced cleaning process
Masks and social distancing
Based on guidance from experts such as the U.S. CDC and the WHO, all hosts and guests must agree to:
Wear a mask or face covering when interacting in person
Maintain 6 feet/2 meters of distance from each other at all times
We’ll walk you through our 5 steps to enhanced cleaning that all hosts must agree to follow. This is based on Airbnb’s cleaning handbook, which was developed in partnership with experts.
Step 1: Prepare
Proper preparation can help you and your team clean more efficiently and more safely.
Make sure to:
Ventilate the space before and during cleaning, when possible
Use disinfectants approved for use against COVID-19.
Wash or disinfect your hands, and wear a mask and gloves while cleaning
Step 2: Clean
Cleaning is when you remove dust and dirt from surfaces, such as floors and countertops. Make sure to:
Sweep, vacuum, dust, and/or mop areas before sanitizing
Wash all dishes and laundry at the highest heat setting possible
Wipe down hard surfaces with soap and water
Step 3: Sanitize
Sanitizing is when you use chemicals to reduce the number of bacteria on surfaces such as doorknobs and TV remotes. Make sure to:
Spray high-touch surfaces in each room with an approved disinfectant spray
Let the disinfectant stand for the length of time specified on the product label
Allow the surface to air-dry
Step 4: Check
You’ll have access to custom cleaning checklists based on your listing details. Make sure to:
Refer to the best practices in each room-by-room checklist to make sure that all areas are cleaned and sanitized between each stay
Share these requirements with your hosting team and cleaning professionals
Step 5: Reset
To help prevent cross-contamination, it's important to finish cleaning and sanitizing a room before replacing items for the next guest. Make sure to:
Wash your hands and replace gloves before replacing guest supplies, linens, and cleaning kits
Safely dispose of or wash cleaning supplies and protective gear
Don’t re-enter a room once it’s been sanitized
Empty and/or clean your equipment (e.g. vacuum, microfiber cloths) between each turnover
Let’s review the agreement
We agree to wear a face covering and maintain 6 feet/2 meters of distance whenever I interact with guests.
We agree to implement this enhanced cleaning protocol's 5-step process for all our listings on the platform, and to follow all local laws and guidelines.
We will ensure that our hosting team and cleaning partners follow these guidelines
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